Refunds and Cancelations

CLASS POLICY

  • Please arrive at the studio 10 minutes before your class starts

  • Late arrivals will not be let in after 10 minutes into class

  • Serenity Yoga & Wellness reserves the right to refuse entry

2 HOUR CANCELLATION POLICY FOR LIVE CLASSES

  • If you do not attend a booked Live class or cancel with less than 2 hours notice you will still be charged for the class

  • You can cancel your class booking online up to 2 hours before the scheduled class start time

  • Log in and go to the “My Classes” tab, where you can view and cancel your upcoming booked classes

  • When you cancel your booking, your class credit will be refunded automatically if booked using a pass. If a card payment was made for a single class, the credit will remain active on your account for 1 month

  • The 2 hour cancellation limit allows us to offer your place to another student

  • If you’re unable to provide the requisite notice, you will forfeit the class

  • Serenity Yoga & Wellness reserves the right to refuse entry

10-CARD CLASS PASS POLICY

  • All 10-class cards have an expiration date of six (6) months after date of purchase and are non-refundable

  • 10-class cards can be extended for up to 12 months for a fee of $10/month. This does not apply to unlimited passes.

  • Intro Offer passes expire fourteen (14) days from the first day of use

PRIVATE CLASS POLICY

  • Pre-payment at time of booking is required.

  • Cancelations more than twenty-four (24) hours prior to scheduled session will receive full credit towards a future Private Lesson.

  • Cancelations within twenty-four (24) hours of the scheduled session will be charged in full.

WORKSHOP POLICY

  • Pre-payment in full is required at time of registration.

  • Refunds for cancelations are available up to ten (10) days prior to date of workshop, minus a 10% processing fee.

  • Credit is only given for cancelations at least five (5) days prior to the workshop.

  • No refunds or credit are given less than five (5) days prior to workshop.

  • If Serenity Yoga & Wellness cancels a workshop, a full credit or refund will be issued.

  • Serenity Yoga & Wellness reserves the right to amend this policy at its sole discretion.

SHOP POLICY

  • Serenity Yoga & Wellness will credit or exchange all sales of goods within seven (7) days with a valid receipt if they are unused and in saleable condition.

  • Yoga mats can only be returned if they are still in their packaging.

  • All sale items are final sales.